http://www.e-clipsblog.co.uk/2008/07/16/%e2%80%98poor-technology%e2%80%99-hinders-call-centres/ Just another WordPress weblog Sat, 22 Nov 2008 02:07:07 +0000 http://wordpress.org/?v=2.3.1 http://www.e-clipsblog.co.uk/2008/07/16/%e2%80%98poor-technology%e2%80%99-hinders-call-centres/#comment-625 Eamon Tue, 22 Jul 2008 18:44:13 +0000 http://www.e-clipsblog.co.uk/2008/07/16/%e2%80%98poor-technology%e2%80%99-hinders-call-centres/#comment-625 And I suspect that another part of the problem, too, could be lack of training (and knowledge). This is from my experience, at least, of working in a call centre for a year after leaving university. And I suspect that another part of the problem, too, could be lack of training (and knowledge). This is from my experience, at least, of working in a call centre for a year after leaving university.

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